20 N Orange Ave Suite 1100 Orlando FL 32801    407-588-9103 info@getrelicense.com 
CQ1002679 

SCHOOL POLICY 
 
ABOUT US
 
Central Florida Real Estate Academy’s foundation is rooted in the legacy of our leading professional education brands that
have supported and nurtured real estate careers for decades.   

This expertise fuels our commitment to delivering an outstanding online learning experience for every customer looking to
begin, advance, and succeed in their profession.  As a nationally approved real estate school Central Florida Real Estate
Academy provides online courses for real estate agents and brokers.   

Our online real estate course catalog is designed to prepare you for your exam, help you become licensed, and maintain your
license through continuing education.  Our real estate pre-licensing courses satisfy the educational requirements for licensure
by the appropriate jurisdictions and adhere to all state licensing requirements.  

MISSION 

Empower aspiring and accomplished real estate professionals with the tools they need to succeed. 

ADMISSION REQUIREMENTS

Admission is open to any qualified applicant. No qualified person may be excluded from enrollment on the basis of race,
color, religion, gender, gender identity and/or expression, national origin, disability, marital status, sexual orientation, or
military status. 
 
APPLICANTS MUST MEET THE FOLLOWING REQUIREMENTS 
 
 
1. Be at least 18 years of age.
2. The submission of any required forms (Enrollment Agreements, etc.) as required by state postsecondary
regulations. 
3. Pay appropriate fees. See ENROLLMENT AND TUITION.
 
SYSTEM REQUIREMENTS

The  system requirements for CFREA’s  Learning Management System (LMS) can be found on our website.
 
ENROLLMENT AND TUITION

Students may enroll in courses through www.CFREacademy.com or 407-588-9103.  Certain states require a signed
Enrollment Agreement and other disclosures to complete registration.  

Training must be paid in full upon enrollment.  
 
FINANCIAL AID 
 
No financial aid is available for any courses offered by Central Florida Real Estate Academy. 

REFUND AND CANCELLATION 
 
COURSE REFUNDS 
Within seven (7) calendar days after the date of purchase, a student may cancel and request a full refund. Requests for
cancellation of registration must be made by contacting Central Florida Real Estate Academy by phone or e-mail. The
request must be received by Central Florida Real Estate Academy before midnight of the seventh calendar day from the
date of purchase.  
If a request for cancellation and refund is made after seven (7) calendar days of purchase and if online training has not been
accessed, then a student is eligible to request a refund and be charged a cancellation fee.  The cancellation fee is 15% of the total
purchase amount.  
Central Florida Real Estate Academy reserves the right to deny refund requests outside of the guidelines of this policy and/or
charge a $45 usage fee if the online course has been accessed.  

 
SHIPPING POLICY 

Following are the terms and condition that constitute our Shipping Policy (for orders containing hard copy textbooks). 
DOMESTIC SHIPPING POLICY 
Shipment Processing Time 
All orders are normally processed within two (2) business days of purchase. 
Orders are not shipped or delivered on weekends or holidays.
Shipping is available to a physical address only; UPS cannot ship to a PO Box. 

If our carrier is experiencing a delay in delivery, then shipments may be delayed by a few days. Please allow additional
days in transit for delivery.  
Shipping Delivery Estimates
Shipment Method 
Estimated Delivery Time 
Notes 
UPS Ground 
NOTE: Orders placed after 3pm CST
will not be processed and shipped
until the following day.
UPS Second Day 
3-5 Business Days 
2 Business Days 
UPS Next Day 
1-2 Business Days 
*Overnight delivery is only available for orders with delivery addresses within the continental United States.
**Delivery delays can occasionally occur.  

INTERNATIONAL SHIPPING 
Shipment Processing Time
All orders are normally processed within two (2) business days of purchase.  
Orders are not shipped or delivered on weekends or holidays.
Standard international shipping rates apply. 
Estimated delivery time for international orders depends on Carrier. If shipping via UPS; delivery should occur 2-7 business
days after processing. 
 
COURSE EXPIRATION AND EXTENSIONS 

CONTINUING EDUCATION AND POST-LICENSING EDUCATION

Continuing Education and Post-Licensing course(s) must be completed within 12 months from the time of purchase. If the course is not completed within that 12-month period or other period as provided below for North Carolina, Oklahoma, Washington, D.C., and Iowa, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wants credit for the new course.

Pre-Licensing Education

Pre-Licensing courses expire either 6 (six) months or 12 (twelve) months from the original date of purchase. Please refer to the state-specific catalog page for course expiration information. For those courses that expire 6 (six) months after the date of purchase, the student will be granted an automatic 1 (one) month extension at no charge and such 1 (one) month free extension will be applied immediately after the initial 6 (six) month term. For any reactivation or extension of the course after the 7th (seventh) month, The CE Shop will charge the student 20% of the current retail price of the course for each 30-day extension or partial 30-day extension in the event that the course expires prior to the end of the final 30-day extension. Extensions or reactivations cannot be granted beyond 12 (twelve) months from the original date of purchase of the course since in all events, the course expires 12 (twelve) months from the original date of purchase.

If the course is not completed within 12 (twelve) months from the original date of purchase or other period as modified below, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wishes to be granted credit for the new course.

Exam Prep Edge

Exam Prep Edge courses expire 15 (fifteen) months from the original date of purchase. Extensions are not applicable to Exam Prep Edge products.

EXAMINATION AND GRADING 

You must pass the course exam with a minimum score that is set by the Commission Rules in your state. All final
exams are accessed via the LMS at the end of your course. If required by the applicable regulatory body, then you will receive
notification your exam must be proctored.  Some states require that your exam be proctored which means you are required to complete the examinations in the presence of another person.
 

Should you fail the exam, please contact the school to receive additional exam attempts. If required by the regulatory body,
then you will be required to re-enroll and repeat the course from the beginning before taking the final exam again. A
discounted re-enrollment fee of 50% of the original purchase price will be charged.     

MONITORING PROGRESS

Central Florida Real Estate Academy’s innovative approach is entirely user-driven with a platform allowing learners to
progress at their own pace. Learners range from beginners, those who want to build on their training, to veterans who
would like a refresher course in best practices.  
Central Florida Real Estate Academy’s learning management system (LMS) emphasizes teaching to mastery and fluency
and giving the learner dynamic control of the learning process. 

Each module:
1. begins by stating the learning objectives for that specific module; 
2. frequently assesses with multiple choice questions the extent to which the learner has absorbed the
material and met the stated learning objectives;  
3. offers remediation for any items not yet mastered; and
4. continues remediation until the learner can demonstrate mastery of all items in the instructional
content for that module. 

No module may be completed until the stated learning objectives have been met. Students must satisfy the preset
criteria for fluency and mastery. 

COMPLETING THE COURSE

Please refer to the directions on your course home page for specific instructions regarding the completion of your course
and the “Introduction” lesson located at the beginning of each course. To receive your Completion Certificate, you must
successfully:

1. complete all instructional lessons in the course within the prescribed time for credit
2. pass the final exam if an exam is required
3. complete the final affidavit at the end of the course; and 
4. complete the end-of–course survey
 
REPORTING: If your course completion is required to be reported to the state, then please allow 2-3 business days for
the school to report your completion.
 

Mandatory Timing Device and Student Inactivity 

Some jurisdictions require that a timer be enabled.  This timer, visible to the student, prevents click-through activity
and requires the student to be in the course for the minimum time.  Should the student remain inactive for longer than
is reasonable without either advancing to the next screen and/or answering the questions which are posed periodically
throughout the course, the timer will stop.  This prevents students from logging time during an inactive period of the
course. 
SUPPORT
 
INSTRUCTOR SUPPORT 

For questions regarding the course content, exam information, and/or mentorship, an instructor is available for
assistance. Please contact info@getrelicense.com to communicate with an instructor.  

TECHNICAL SUPPORT 

For technical assistance, please call Technical Support at 888.850.0751 or email them at support@leaponline.com
Technical Support is available to provide support during the following times:  
 

Monday - Friday
7 AM - 9 PM CT

Saturday - Sunday
9 AM - 6 PM CT

Holidays are an exception to this schedule and times may vary.

When you call Technical Support, please be prepared to explain your problem in detail and have access to your
computer. To effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions
regarding your operating environment. We will need to know what type of computer you are using, the operating
system you are using, the version number of your software, etc. Your call may be documented or monitored to help us
maintain quality of service standards.
COMPLETION CERTIFICATE

Central Florida Real Estate Academy issues electronic certificates unless state regulations require otherwise.   
 
Upon completion of all course requirements, a Completion Certificate will be unlocked and can be accessed in your
student portal via the clickable image.  
 

RECORD RETENTION

Student files are retained for the minimum time required by state regulations.  Online student files are maintained in
our cloud-based servers, and paper files are held at our corporate office located at: 
 
Central Florida Real Estate Academy

• New Year’s Day
• Martin Luther King Jr. Day
• Memorial Day 
• Fourth of July 
• Labor Day   
• Thanksgiving 
• Day after Thanksgiving 
• Christmas Eve Day 
• Christmas Day 
• New Year’s Eve Day 

Technical Support will be closed for business the following holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• Memorial Day 
• Fourth of July 
• Labor Day 
• Thanksgiving 
• Day after Thanksgiving 
• Christmas Eve Day  
• Christmas Day 
•  New Year’s Eve Day 

GREIVANCE POLICY

Students are expected to address any disagreements or conflict directly with the school. If the complaint cannot be resolved
by management, then the student’s information will be forwarded to the leadership team for resolve. Please allow a
minimum of 3 business days to receive communication from Central Florida Real Estate Academy. Every attempt at a
satisfactory resolution will be made.
 

ACADEMIC INFORMATION
 
NON-DISCRIMINATION 

Central Florida Real Estate Academy does not discriminate on the basis of race, color, religion, gender, gender identity
and/or expression, national origin, disability, marital status, sexual orientation, or military status, in the
establishment of fees, entrance qualifications, or standards for successful completion of any course.
It is expected students will conduct themselves in a professional manner and demonstrate respect for their instructors
and fellow classmates. The school administration reserves the right to terminate a student on any of the following
grounds listed below. The termination notice will be in writing citing the reasons for termination. Tuition will be
refunded according to the applicable refund policy. 
Reasons for Termination: 

→ Not complying with school rules and regulations
→ Unprofessional conduct
→ Unsatisfactory academic progress
→ Excessive absence or lateness
→ Failure to pay fees when due
→ Cheating or falsifying records
→ Breach of enrollment agreement
→ Entering school site while under the influence or effects of alcohol, drugs, or narcotics of any kind
→ Carrying a concealed or potentially dangerous weapon
→ Sexual harassment
→ Harassment of any kind including intimidation and discrimination 

DISMISSAL/READMISSION 

Students who have been dismissed or terminated may be readmitted at the school director’s discretion.

 
SEXUAL HARASSMENT AND HAZING  
 
The administration of Central Florida Real Estate Academy takes the issue of sexual harassment very seriously. Sexual
harassment includes unwelcome sexual advances or offensive comments, gestures, or physical contact of a sexual
nature between and/or among students and staff.  Sexual harassment or harassment because of age, race, color,
religion, national origin, sexual orientation, gender, or disability, will not be tolerated. This includes any kind of
intimidation or discrimination. Investigation of such concerns will be undertaken promptly and handled
confidentially. Behavior denigrating the integrity of another student (hazing) will not be tolerated. If a student or
employee feels he or she has suffered a form of discrimination or harassment, then the individual should immediately
contact a supervisor or school director. Students or staff involved may be subject to termination or dismissal. 


ATTENDANCE 

To receive credit for a course, you must complete 100% of the course. Under no circumstances will credit be given for
courses in which 100% of the lessons were not completed and/or the final exam was not passed. We do not have a
leave of absence policy or probationary period.

Additionally, if a course requires a final exam, then the student will be required to pass that final exam. Information
on the final exam requirements may be found in the course instructions at the beginning of the course. Final exam
requirements vary depending on the regulatory requirements by state.  

Disclosures

Central Florida Real Estate Academy makes no representations except as expressly set forth in this catalog, and under no
circumstances does Central Florida Real Estate Academy make any claim, promise, or guarantee for employment or state
licensure.  

Central Florida Real Estate Academy reserves the right to change courses, start dates, tuition, and to cancel courses. Any
changes will be made in accordance with State Board rules and regulations.  The information contained in this policy is
true and correct to the best of Central Florida Real Estate Academy’s knowledge.
 
 
1
 Dependent upon student’s state’s requirements.  Some states require that students who do not complete within the six-month timeframe restart the course
from the beginning.  Contact your school coordinator for details.   
 
² In the event of an extension or re-enrollment, it is the responsibility of the student to verify with a school representative that the course approval is still
active.